AI-Powered WhatsApp Chatbot for Odoo CRM: Transforming Leather Repair Services
Client
800 Leather Solutions
Industry
Luxury Goods & Leather Repair
Challenges
Manual inquiry handling, no image-based analysis, delayed responses, no automation or tracking.
Solution
AI-powered WhatsApp chatbot with OpenAI Vision for damage detection, integrated with Odoo CRM and real-time tracking.
Impact
3.2X more lead conversions, 78% faster responses, 65% fewer complaints, and streamlined order processing.
Technologies Used
- OpenAI GPT-4 & Vision API
- OpenCV
- Django Framework
- Odoo CRM
- Meta WhatsApp API
- PostgreSQL
About the Client
800 Leather Solutions is a high-end leather repair service that restores luxury goods like designer handbags, jackets, furniture, and accessories. The company faced increasing service requests and needed to modernize its lead management and repair process workflows. They partnered with Zestminds to automate their operations through AI and CRM technologies.
The Challenge
The client struggled with:
- Manual Inquiry Handling: Phone or in-person requests, delayed inputs, and human error.
- No Damage Assessment Tools: Customers wanted to share images, but there was no automated way to evaluate them.
- Slow Response Times: Inquiries were taking hours or days to address.
- Lack of Automation: No chatbots, reminders, or real-time order tracking.
These challenges led to lost leads, poor customer experience, and inefficient use of employee time.
The video demonstration of Chatbot
The Solution
We built a complete AI-powered solution with the following components:
1. Conversational AI Chatbot (WhatsApp)
An intelligent chatbot that guided customers, captured inquiries, collected item details, and synced all data with Odoo CRM — instantly.
2. Image-Based Leather Damage Analysis
Using OpenAI Vision API and OpenCV, we enabled customers to upload images via WhatsApp. The system identified scratches, discoloration, and cracks, generating instant cost estimates based on AI interpretation.
3. CRM Integration with Odoo
Orders were automatically categorized, logged, and tracked in Odoo CRM. Order statuses were updated in real time and shared with customers via WhatsApp.
4. Real-Time Order Tracking
Customers could message the bot to check order status. The chatbot identified the customer and responded with real-time updates pulled from the CRM.
Visual Suggestions
- WhatsApp chatbot UI conversation flow
- Damage detection image with overlay markers
- CRM dashboard showing automated order entries
- Order tracking interface snapshot
Key Features & Tech Stack
Features
- AI-powered WhatsApp chatbot with human-like conversations
- Real-time leather damage detection from photos
- Instant cost estimation engine
- Odoo CRM integration for automated processing
- Live order tracking via WhatsApp
Tech Stack
- AI/ML: OpenAI GPT-4, Vision API, OpenCV
- Backend: Django, PostgreSQL
- CRM: Odoo
- Messaging: Meta WhatsApp Business API
Results & Impact
- 3.2X higher conversion rate due to instant and intelligent engagement
- 78% faster response time compared to manual service
- 2.8X faster order processing through full CRM automation
- 65% fewer customer complaints thanks to accurate tracking and timely updates
Why They Chose Us
- Deep AI Integration Expertise: We delivered a powerful, scalable AI system.
- End-to-End Execution: From chatbot to backend CRM, we managed it all.
- CRM + Messaging Fusion: Real-time, cross-platform automation sealed the deal.
- Transparent, Agile Delivery: Sprints, demos, and iterations for every milestone.
Client Testimonial
“The AI chatbot transformed how we interact with customers. What used to take hours is now automated in seconds. Customers love the real-time updates, and our lead conversion rate has tripled. Thank you Zestminds!”
– Shawn Fernandes, Operations Manager, 800 Leather Solutions
Call to Action
Want to automate your business workflows with AI?
Get in touch with Zestminds to explore custom AI, chatbot, and CRM automation services tailored to your business model.
