AI-Powered WhatsApp Chatbot for Odoo CRM: A Business Automation Success Story

Advanced Therapeutic Medicinals

Client

800 Leather Solutions

Industry

Luxury Goods & Leather Repair

Challenges

Manual customer inquiry handling, long response times, and lack of automation.

Solution

AI-powered WhatsApp chatbot integrated with Odoo CRM to automate conversations, image-based damage analysis, and order tracking.

Impact

3.2X more lead conversions, 78% faster response times, and 65% fewer customer complaints.

Technologies Used

  • OpenAI API (GPT-4, Vision API)
  • OpenCV & Computer Vision
  • Odoo CRM
  • Meta WhatsApp API
  • Python

Introduction

About the Client

800 Leather Solutions is a premium leather repair service specializing in restoring luxury leather goods, including designer handbags, jackets, furniture, and accessories. They cater to high-end clients who expect quick, precise, and professional repair services.

Before implementing AI, their entire process was manual, leading to delays and inefficiencies that impacted customer satisfaction.

Challenges

Why 800 Leather Solutions Needed AI

Manual Inquiry Handling

No Image-Based Damage Analysis

Slow Response Times

No AI-Powered Assistance

1. Manual Inquiry Handling

Customers had to call or visit in person, leading to slow service and human errors in order entry.

2. No Image-Based Damage Analysis

Customers wanted to send pictures of damaged leather for an estimate, but there was no automated system to analyze them.

3. Slow Response Times

Without automation, responses to customer inquiries and price estimates took hours or even days.

4. No AI-Powered Assistance

There was no chatbot, order tracking, or automated updates, resulting in missed opportunities and follow-up.

Key Business Impact of These Problems:

  • Lost Leads due to slow response times.
  • Customer Frustration from unclear repair estimates.
  • Wasted Employee Time on manual data entry.

800 Leather Solutions needed an AI-powered solution to streamline operations and improve customer experience.

AI Chatbot Demo for Luxury Leather E-Commerce

Zestminds' AI-Driven Solution

How We Transformed Leather Repair with AI & Automation

Zestminds developed a WhatsApp chatbot powered by AI that could handle customer inquiries, analyze images of damaged leather, and provide real-time updates on repair orders.

We used cutting-edge AI and automation technologies to make the entire process seamless:

  • Conversational AI Chatbot for instant replies & lead generation.
  • AI-Powered Image Analysis to detect damage and provide automated repair estimates.
  • Odoo CRM Integration for automated order processing and tracking.
  • WhatsApp API to send automated updates and reminders to customers.

Key Technologies Used

  • OpenAI API (GPT-4, Vision API) – AI chatbot & image-based analysis.
  • OpenCV & Computer Vision – Detecting scratches, scuffs, and discoloration.
  • Django Framework – Backend development for chatbot & CRM integration.
  • Odoo CRM – Automating lead management, order processing & tracking.
  • Meta WhatsApp API – AI-powered chatbot for instant messaging.

Step-by-Step Breakdown of the AI-Powered System

1. Conversational AI Chatbot for Customer Engagement

We developed an AI-powered WhatsApp chatbot that could:

  • Understand customer queries and respond in a natural, human-like manner.
  • Guide users through multi-step conversations (e.g., repair requests, order status, service selection).
  • Extract and record customer details automatically (name, address, leather item details).
  • Sync data with Odoo CRM, eliminating manual data entry.
Impact:
  • Customers received instant replies instead of waiting hours.
  • The lead conversion rate increased by 3.2X as inquiries were captured efficiently.
2. AI-Powered Image Analysis for Leather Damage Assessment

Leather repair depends on accurately assessing damage from images. Our system enabled customers to upload photos via WhatsApp, which were analyzed using:

  • OpenAI Vision API – Identifying scratches, cracks, and discoloration.
  • OpenCV – Detecting different types of leather wear & tear.
  • Automated Repair Estimates – AI provided cost estimates within seconds based on damage severity.
Impact:
  • Customers no longer had to visit the store for an estimate.
  • AI-generated assessments were accurate and instant, speeding up decision-making.
3. Order Processing & CRM Integration

To automate repair tracking, we integrated the AI chatbot with Odoo CRM:

  • Auto-Logging Customer Orders – No manual data entry needed.
  • Order Categorization – Repairs were classified based on AI analysis.
  • Automated WhatsApp Updates – Customers received real-time status updates.
  • AI-Powered Follow-Ups – The system reminded customers about pending orders.
Impact:
  • Order processing became 2.8X more efficient.
  • Response times dropped from hours to seconds.
4. AI-Based Order Tracking

Customers frequently asked:

  • Where's my order?
  • When will my repair be completed?
Instead of calling the store, they could now:
  • Send a WhatsApp message to the chatbot.
  • AI instantly identified the customer & their order status.
  • Real-time updates from Odoo CRM were sent instantly.
Impact:
  • 65% fewer customer complaints about order delays.
  • Reduced call volume, saving employee time.

The AI chatbot transformed how we interact with customers. What used to take hours is now automated in seconds. Customers love the real-time updates, and our lead conversion rate has tripled. Thank you Zestminds!

Shawn Fernandes
Shawn Fernandes

Operations Manager

800 Leather Solutions

The Results

AI-Driven Transformation of Customer Service

Key Success Metrics

Metric Before AI After AI
Lead Conversion Rate Low 3.2X increase
Response Time Hours 78% faster (instant replies)
Order Processing Speed Slow 2.8X more efficient
Customer Complaints High 65% fewer complaints

Why Choose Zestminds for AI-Powered Business Automation?

At Zestminds, we specialize in custom AI-driven solutions that enhance business efficiency.

  • End-to-End AI Integration – We seamlessly embed AI into your existing systems.
  • WhatsApp & Odoo CRM Experts – We develop highly intelligent chatbots that drive business automation.
  • Vision AI & OpenCV Expertise – We automate image-based analysis for real-world applications.
  • Scalable AI Solutions – Our AI-driven automation adapts to growing business needs.
  • Proven Track Record – We deliver **measurable success with AI and automation.

Want to automate customer service and boost conversions with an AI-powered Chatbot? Get in touch with Zestminds today for a free consultation!

Let's Talk

Stay Ahead with Expert Insights & Trends

Explore industry trends, expert analysis, and actionable strategies to drive success in AI, software development, and digital transformation.

Top Mobile App Development Trends For Year 2021-22

February 18, 2021

Top Mobile App Development Trends For Year 2021-22
Top 7 Python Development Trends You Need to Know in 2025 : Stay Ahead with Cutting-Edge Insights

March 02, 2025

Top 7 Python Development Trends You Need to Know in 2025 : Stay Ahead with Cutting-Edge Insights
How Machine Learning is Influencing Mobile App Development in 2021

June 25, 2021

How Machine Learning is Influencing Mobile App Development in 2021

Stay Ahead with Expert Insights & Trends

Explore industry trends, expert analysis, and actionable strategies to drive success in AI, software development, and digital transformation.

Top Mobile App Development Trends For Year 2021-22

February 18, 2021

Top Mobile App Development Trends For Year 2021-22
Top 7 Python Development Trends You Need to Know in 2025 : Stay Ahead with Cutting-Edge Insights

March 02, 2025

Top 7 Python Development Trends You Need to Know in 2025 : Stay Ahead with Cutting-Edge Insights
How Machine Learning is Influencing Mobile App Development in 2021

June 25, 2021

How Machine Learning is Influencing Mobile App Development in 2021
Got an idea to discuss?
Get Social With Us
Trusted by the World